External Data Protection Notice
We at Career Agility International Pte. Ltd. (“CAI”) respect the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us.
We collect personal data from the following sources:
- When you respond to our events or campaigns
- Provide feedback to us on our quality of service
- Visit our websites and leave behind your contact information
- Communicate with us via emails or written correspondences
The types of personal data we collect about you and process (or have a service provider process on our behalf) may include:
- Personal details (Name, Address, contact no., email address, etc.)
- Work History
We use and otherwise process the personal data we have collected about you for one or more of the following purposes:
- Conduct direct activities and joint programs with other service providers
- Customer care and account management
- Communicate with enquirers and analyse website visitors
- Notify you about our services, special events and programs
- Respond to inquiries and feedback to improve our quality of service
- Carry out our obligations arising from any contracts entered into between you and us
- Comply with legal obligations and regulatory requirements
We disclose some of the personal data we have collected about you to the following parties or organisations outside CAI:
- IT/Technical Support, IT Service Providers
- Webhosting Companies, Cloud Service Providers
- Obtaining Consent
If we collect personal data directly from you, we will ordinarily first notify you of the purposes for which we are collecting it and obtain your express consent to us collecting, using and disclosing it for those purposes. However, when you voluntarily provide personal data to us for a purpose and it is reasonable that you do so we may rely on you being deemed to have consented to us collecting, using and disclosing your personal data for that purpose.
Under certain circumstances, we may collect, use and/or disclose personal data about you without your consent for example, so that we can comply with our statutory obligations or where personal data is publicly available.
- Third-Party Consent
If you have a one-on-one meeting with us or do a transaction with us on behalf of another individual, you must first obtain consent from that individual in order for us to collect, use or disclose his/her personal data.
- Withdrawal of Consent
If you have given us consent to collect, use, disclose and otherwise process personal data about you, you may withdraw that consent at any time. You should give us reasonable advance notice of your withdrawal of consent. We will notify you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information we may not be able to inform you of future updates or that the quality of our service may be impacted.
Your request for withdrawal of consent can take the form of an email or letter to us.
You may ask us in writing to tell you what personal data we hold about you and how we have, or may have, used or disclosed it within a year before the date of your request. We will respond to your request as soon as reasonably possible and, in any event, we will respond to you within 30 days after receiving your request. We may charge a fee for processing your request, but we will let you know the amount of the fee before you incur it.
You may also ask us to correct an error or omission in the personal data we hold about you. Unless we are satisfied on reasonable grounds that a correction should not be made, we will correct the personal data as soon as practicable.
When you make any such request, we may need to verify your identity - for example, by checking your identity card number or other legal identification document.
We will take reasonable precautions and make reasonable verification checks to ensure that the personal data we hold is reasonably accurate, complete and up-to-date.
From time to time, we may do a verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us if there are any changes in the personal data we hold about you (such as a change in your home address).
We have implemented an Information Security Policy that governs how we protect personal data. We make reasonable security arrangements to protect personal data about you that is in our possession or under our control to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. All our employees will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a 'need to know' basis.
Entities that provide services to us to process personal data on our behalf will be bound by contracts with us that that require them to provide sufficient guarantees in respect of the technical and organisational security measures governing the processing to be carried out and to take reasonable steps ensure compliance with those measures.
We will not retain any documents containing personal data about you as soon as it is reasonable to assume that the purpose for which we collected that personal data is no longer being served by retention of it and retention is no longer necessary for legal or business purposes.
We have a Document Retention Policy that spells out when we must cease to retain personal data and that requires documents and personal data to be destroyed (paper documents) or deleted (electronic documents and data stored in databases) securely. Certain retention periods are based on statutory or regulatory requirements.
Transfer of Personal Data
If there is a need for us to transfer personal data about you to a country or territory outside Singapore, we will ensure that the recipient organisation will be obliged to provide a standard of protection to such transferred data that is comparable to the protection it receives under Singapore law.
Note that if you give us the permission to do so via your mobile device, we may use and store information about your location. We use this information to provide features of our Service in order to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings.
Tracking of User Activity
Where we track user activity, we will document this in our Data Inventory, and disclose such activity in our Privacy Notice.
We use Tracking Tools such as Google Analytics
We use "cookies" to collect information about your activity on our web site. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. You can instruct your browser to refuse all cookies or to indicate them when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our web site.
- Behavioural Re-marketing
The following is used for remarketing services for purposes of advertising:
- Remarketing and behavioral targeting - Google Analytics for display advertising
You can opt out of these re-marketing services by visiting the web site of the relevant third party vendor(s).
Where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies.
We may update our Data Protection Policy from time to time. We will notify you of any changes by posting the policy on this page. Please revisit this page periodically for any changes. Changes to this Policy are effective when they are posted on this page.
If you have any questions about our collection, use, and/or disclosure of personal data about you; feedback regarding this Policy, or any complaint you have relating to how we collect, use, disclose and store personal data about you, you may contact our Data Protection Officer(s) at email: [email protected]
Any query or complaint should include, at least, the following details:
- Your full name and contact information
- A brief description of your query or complaint